Shipping & Returns

SHIPPING POLICY

• Within Cebu City, Mandaue City, Lapu-Lapu City and Cagayan de Oro City:
  FREE DELIVERY for a minimum order of PhP 20,000.00. For orders below minimum, the delivery fee shall vary per location. Lead time is 2 to 3 business days for on hand items.
  
  
• Outside of abovementioned cities:
  Shipping fee and lead time varies per location. Orders will be shipped via our trusted logistics partners. For more information, please contact us.

RETURN & CANCELLATION POLICY

We are committed to delivering only quality products. All orders go through a strict quality check to ensure that products are in good condition and securely packaged. However, in the event that you may have noticed a flaw upon receipt of the goods, kindly follow the following processes to help us investigate and address your concerns. 

• An authorized representative should sign the Delivery Receipt within seven (7) days after the receipt of goods to approve the condition of product/s delivered. Any concern must immediately be communicated to Highlights & Co. so a replacement may be considered. Kindly provide supporting pictures and videos of the damaged goods to help us investigate on this matter.
  
  
• Should Highlights & Co. agree to have the orders returned, kindly email us a copy of the signed Delivery Receipt. Products should be returned unused and in the same condition as received. For outside Cebu and Cagayan de Oro customers, the products should be shipped in its original packaging and shipping costs shall be fully shouldered by the client. Refunds shall only be given once Highlights & Co. has received the items.

For order cancellations, the client shall only be allowed to cancel within 24 hours after confirming their orders. If the 24-hour period has passed, Highlights & Co. is responsible for deciding whether or not the client will be eligible for a refund.

Please note that tile purchases are not eligible for return and cancellation.