Pre-Order Policy

Are you looking for a specific tile or lighting design? Or is the interested item currently not available on hand? To pre-order, e-mail us the items you need and we'll send you a quotation as soon as possible!

 

What is a Pre-Order?
A pre-order is an advanced purchase made on an item that has limited or no availability. These have yet to be fabricated and scheduled to be shipped out at a later date.

What is the lead time?
Generally, the lead time for fabrication and delivery is 45 - 60 business days. However, for clients outside of Cebu and Cagayan de Oro, last mile delivery may take a little longer depending on local shipping schedules.

How do we pay?
We will require 70% down payment to secure the reservation and 30% to be paid before delivery or ship out. Payments may be made through the following payment methods.

Can we cancel pre-ordered items?
Pre-ordered items are made especially for you; thus, only items that have not yet been fabricated are eligible for cancellation. If you wish to cancel, please email us immediately at highlightsandco@gmail.com so we can check if a cancellation can still be made and a refund may be facilitated.